Aurivo Audio

Help center

Aurivo Audio Support

If something is not working as expected, send a note and include a few details so the issue can be investigated efficiently.

Email Aurivo Support

For a faster response

What to include

Please include the following details when they are available:

  • Your device model
  • Your iOS version
  • Your Aurivo app version
  • A clear description of the issue
  • The steps that caused the issue

Try these first

Basic troubleshooting

  1. Confirm internet access when downloading content or using online features.
  2. Close Aurivo, then reopen it.
  3. Confirm that your device has sufficient storage available.
  4. Confirm speech-recognition permissions when the feature you are using requires them.
  5. Use Restore Purchases if an existing membership is not recognized.

Protect sensitive information

Do not email passwords, full API keys, payment details, or other sensitive information. Aurivo Support does not need these details to help diagnose an issue.

How information is handled

Learn about local app content, optional external services, support messages, and your choices.

Read the Privacy Policy